Chick-fil-A
At his previous firm, Steve Malloy served for over 20 years as a Senior Project Manager supporting Chick-fil-A’s national expansion. He led project teams across multiple U.S. regions, overseeing design development, coordinating with developers and municipal agencies, securing permits, and managing project schedules and progress tracking.
Steve brings deep expertise in kitchen planning, equipment layout, and the integration of mechanical, plumbing, and electrical systems to support efficient restaurant operations.
The Chick-fil-A “Drive-Thru Only” concept is a strong example of operational efficiency in a compact footprint. These projects often featured three drive-thru lanes with covered order canopies, minimal parking, a walk-up order window, and a small outdoor patio. While the buildings were typically smaller in size, their design and coordination were significantly more complex due to the high volume of traffic and integrated systems required for streamlined service.
The “Home of the Chicken Sandwich” has evolved significantly over the years—introducing larger kitchens, adapting to the rise of to-go and mobile orders, and reimagining drive-thru lanes to handle increased volume. Through it all, the focus remained constant: creating a seamless, high-quality experience for every customer.
Dunkin’ Dunuts
Steve has also contributed to multiple Dunkin’ Donuts and Baskin-Robbins projects, supporting franchise owners with a wide range of design and planning needs. Each project came with its own set of requirements—from adapting prototype plans to challenging site conditions to customizing layouts for drive-thrus, seating, or co-branded locations. His flexible, solutions-oriented approach helped deliver efficient, functional designs that met brand standards while addressing the unique goals of each franchisee.
O’Charley’s
Steve’s first experience as a Project Manager came in the late 1990s with O’Charley’s restaurants, marking a pivotal point in his career. These projects gave him the opportunity to take full ownership of the design process for commercial clients—from developing plans to navigating the permitting process. It was during this time that he first learned to balance brand standards, site-specific constraints, and real-world construction needs, laying the foundation for the client-focused approach he brings to every project today.