Chick-fil-A
Steven Malloy served for over 20 years as a Senior Project Manager supporting Chick-fil-A’s national expansion program, delivering high-volume restaurant developments across multiple U.S. regions.
He led the technical design and coordination of projects from feasibility through construction, working closely with corporate development teams, consultants, landlords, and municipal agencies. His role focused on multidisciplinary coordination across architectural, structural, and MEP systems within fast-track delivery environments.
Steven developed deep expertise in kitchen planning, equipment layout, and building systems integration—ensuring that mechanical, plumbing, and electrical systems were fully coordinated to support efficient restaurant operations.
Drive-Thru Only Concept Planning
The Chick-fil-A “Drive-Thru Only” prototype is a strong example of high-performance design within a constrained footprint. These projects typically included multiple drive-thru lanes, covered order canopies, limited parking, and integrated pedestrian access.
While smaller in building size, these developments required intensive coordination across site design, traffic flow, and building systems to support high-volume operations efficiently.
Operational Evolution
Chick-fil-A’s restaurant prototypes evolved significantly over time—expanding kitchen capacity, adapting to mobile and off-premise ordering, and reconfiguring drive-thru systems to accommodate higher traffic volumes. These changes required increasingly complex coordination across building systems, site circulation, and operational planning.
Oak Creek Pavilion:
Construction Within a Regulated Wetland Environment
Steven Malloy led the design development and coordination process with environmental consultants, structural engineer, and general contractor to resolve site constraints and develop a constructible solution within a regulated wetland area.
This pavilion was designed within a site containing regulated wetlands and seasonal flooding conditions. The design required close coordination with environmental authorities and careful placement of the structure on pier foundations to minimize site disturbance.
The lower level was designed to accommodate periodic flooding, while the elevated pavilion provides a sheltered community gathering space integrated into the landscape. Construction within the wetlands was restricted, requiring a lightweight structural approach and methods suitable for a small-scale contractor team. The project balanced environmental constraints, structural design, and constructability within a highly sensitive site.
Dunkin’ Dunuts
Steven has contributed to multiple Dunkin' and Baskin-Robbins projects, supporting franchise owners with site-specific design and planning.
Projects often involved adapting prototype designs to varied site conditions, coordinating drive-thru layouts, and integrating co-branded program requirements. His work focused on delivering efficient, functional layouts while maintaining alignment with brand standards and operational requirements.
O’Charley’s
Steven’s early experience as a Project Manager began with O'Charley's restaurants, where he first led commercial projects through full design and permitting processes.
These projects established a foundation in balancing brand standards, site constraints, and constructability—while coordinating with consultants and navigating municipal approvals. This experience formed the basis for his long-term focus on technical coordination and project delivery.